Reference

How dekade88 Handles Your Personal Information

When you open an account with us and connect your DANA, OVO, or GoPay wallet, you share personal details we have a responsibility to protect.

Account data protectedDANA, OVO, GoPay payment privacyYour access and deletion rightsCookie and device data explainedContact us to update your records

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Live Chat Support Open the live chat window from your account dashboard to raise a data access or deletion request directly with our support team. We aim to acknowledge within one business day.

Email Privacy Request Send a written request to our privacy contact address found in your account settings. Include your registered phone number so we can verify your identity before processing any changes.

In-Account Privacy Centre Log in, go to Account Settings, then select Privacy and Data. From there you can review the data categories we hold and submit a correction or removal request without contacting support.

What We Collect and Why We Use It

dekade88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering your account — your name, email address, phone number, and the e-wallet details you link, whether that is DANA, OVO, or GoPay. When you make a deposit or request a withdrawal, our payment processor logs the transaction reference

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and wallet identifier so we can verify the transfer and match it to your account accurately. We also collect device identifiers and session data automatically when you access the platform from your mobile browser or app, including your IP address and browser type. This technical data
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helps us detect unusual login attempts and keep your session secure. We do not sell your personal data to third parties. We share information only where required by the applicable jurisdiction or where a contracted service partner — such as a payment gateway — needs it
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solely to complete your transaction. Your data is stored on servers with encryption at rest. Availability of all services depends on local law and eligible regions. If you are in Depok or anywhere else in Indonesia, the same data rights apply to your account regardless of
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how you connect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Cookie Use and Control We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time without losing your account data.

Payment Data Retention Transaction records tied to your DANA, OVO, or GoPay deposits are retained only as long as required for account reconciliation and regulatory compliance in the applicable jurisdiction. We do not store full wallet credentials.

Account Security Practices Login attempts are monitored for unusual patterns. If we detect access from an unfamiliar device or IP, an OTP verification step is triggered before your session continues, protecting your account data from unauthorised access.

Your Right to Request Changes You can request a copy of your data, ask us to correct inaccurate records, or request deletion of your account data. We will process verified requests in line with the data obligations that apply in your eligible region.

Common Questions About Your Privacy on dekade88

These are the questions we hear most often about how your personal data is handled. If your question is not covered here, our live chat team can help you directly from your account dashboard.

We collect your name, email, phone number and the e-wallet you link, such as DANA, OVO or GoPay. We also log your device type and IP address for security verification during each login session.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO or GoPay transactions, and only where required by applicable law in your eligible region.

We retain account and transaction records for the period required under applicable jurisdiction rules. Once that period ends and no legal hold applies, we delete or anonymise your data on request.

Yes. Log in, go to Account Settings, then Privacy and Data, and submit a data access request. We will verify your identity first, then provide a copy of your stored records within a reasonable timeframe.

Submit a deletion request through Account Settings or contact us via live chat with your registered phone number for identity verification. Deletion timelines depend on any regulatory retention obligations in your region.

We store only the transaction reference and wallet identifier needed for reconciliation. We do not retain your full wallet credentials or PIN. Payment data is encrypted at rest and access is strictly limited.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How dekade88 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Common Questions About Your Privacy on dekade88

01 What personal data does dekade88 collect when I register?

02 Does dekade88 share my data with other companies?

03 How long does dekade88 keep my account data after I stop using the platform?

04 Can I request a copy of all the data dekade88 holds about me?

05 How do I ask dekade88 to delete my personal data?

06 What happens to my GoPay or OVO payment details after a transaction?

Privacy Policy

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